FREQUENTLY ASKED QUESTIONS

CANADA SPECIFIC FAQ's

Do you have inventory in Canada?

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No orders ship only from our various distribution centers across the US in order to make our entire product line available in Canada.

Do I have to pay duties or brokerage fees?

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No there are no duty or brokerage charges. Augusta Sportswear Canada Inc is the importer of record on all orders.

What taxes will I be charged?

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You will only be charged the same applicable taxes as doing business with any other Canadian company.

What are my options for placing orders?

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You can place orders by phone, email and online on www.augustasportswear.ca.

How does product being returned get back across the border?

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Product approved for return will be sent to our Canadian sales office. No special paperwork needed to ship product back across the border.

What are the payment options for CAN invoices?

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Invoices can be paid in CAD via cheque & EFT. Credit card payments will also be available.

How quickly do orders ship ince placed?

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Blank orders ship same day when recieved before 3PM EST. Custom decorated and sublimated order ship dates can be found on our website and are updated daily.

Can Canadian customers access all the brands and priducts available from Augusta Sportswear Brands including Russell Athletic?

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Yes, all brands are available to Canadian customers. Certain Russell Athletic styles due to distribution restrictions in the Canadian market are not available.

Is there a Canadian version of the catalogue?

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A digital copy of all catalogues with CAD MSRP pricing is available online here. We do not offer a printed version of the catalog at this time.

How long does it take for orders to arrive once they ship?

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Orders generally arrive within 2 to 5 business days depending on where you are located in relation to the distribution center shipping your product.

Can I ship using my shipping account?

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Canadian orders only ship under our Fair & Simple shipping program with FedEx.

Do orders ship direct to Canadian dealers?

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Orders do ship direct from US warehouses to Canadian dealers. They do not stop first at our Canadian office.

What warehouses store and ship what product?

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Holloway & Russell product ship from Sidney, Ohio.

Augusta & High Five product ship from Grovetown, Georgia.

Pacific Headwear ships from Eugene, Oregon (Western customers) & South Boston Virginia (Eastern customers).

GENERAL FAQ's

How do I reach Customer Care?

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Customer Care is available 8am-6pm ET MON - FRI.

Phone: 800-237-6695
Email: canadasales@augustasportswear.com
Live Chat
Use the Contact Form on the Help page.

Can I place an order if I don't have a business?

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In order to purchase direct you would need a resale certificate. If you do not have that and would like to purchase through a local vendor, please contact our Customer Care with your zip code and our team will be happy to supply a list of companies in your area to order thru.

Can I place a single order for multiple brands?

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Yes, you can place a single order for all of our brands, but it may ship from more than one location. You could receive multiple invoices and credit card charges if you are a credit card customer.

How are backorders handled?

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The next available date will be given for out-of-stock items. Based on availability, when placing orders on the website, you can now select to have backorders ship as available and they can be tracked individually. If emailing your P.O. to canadasales@augustasportswear.com, all orders will be shipped and backordered unless noted on the P.O. to ship complete. For custom items, please specify on your P.O. if you would like to ship and backorder, or all custom orders will ship complete.

Can I view my order history on the website?

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View your order history, located under My Account at the top right of your screen. If you need information on previous orders, please contact Customer Care.

How do I track my order?

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Order tracking information is available via the automated shipping notification. Track your order here or Chat with Customer Care.

Do you have sizing information?

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Yes, view our Sizing Chart To view product specific specs, please click on the link provided on the product page under Style Measurements.

Where can I find available colors and inventory for a style?

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If you click on the item it will take you to the product page. You can then see available colors. If you click on a color, the inventory is listed below.

What does the Best Inventory icon mean?

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The best inventory icon identifies styles that have a minimum number of units available across the majority of colors and sizes.

What is the Total Inventory sort?

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Sorting by Total Inventory on a product listing or search results page sorts styles by the total number of available in-stock units or SKUs, from highest to lowest.

Are your backorder dates accurate?

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Yes, our backorder dates are accurate to the best of our ability.

Where are you located?

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We have offices, production facilities, and distribution centers in Grovetown, Georgia, Sidney, Ohio, Coburg, Oregon and South Boston, Virginia.

How do I submit my Blank stock order?

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You can submit your blank stock order by checking out at www.augustasportswear.com, by emailing canadasales@augustasportswear.com, or by Chatting with Customer Care.

How do I submit my Sublimation Order?

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Please submit all Sublimation orders through our online builder. Start building now.

How do I submit my Wool order?

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Please submit all Wool orders through our online builder or email your P.O. to canadasales@augustasportswear.com.

Download our Customer Supplied Chenille Form here.

How do I submit my Decoration order?

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Apparel: Submit your decorated apparel order or email canadasales@augustasportswear.com.

Custom Caps:You must be logged in to your dealer portal. Select the caps you wish to purchase, customize as desired, and click place order.

Do you have minimums?

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On blank stock items we do not have a minimum order quantity. We do have minimums on our custom products.

Do all of your products meet compliance standards?

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It is your responsibility to insure that the products you have ordered are compliant by consulting the governing body of your state or league.

CUSTOMER INFO

How do I become a customer?

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Setting up a new customer account with Augusta Sportswear Brands is easy! Click here and you will be directed to a new page to complete the “New Customer Request” form. Along with the request form, you will be asked to submit your Certificate of Business and state-appropriate tax forms. Once the forms are received, a new account is typically setup with 24 - 48 hours.

How can I reopen my account if it was closed due to inactivity?

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Re-establishing an account is easy! Click here and you will be directed to a new page to complete the “New Customer Request” form. If you have your old account number, you can simply notate that in the form. Along with the request form, you will be asked to submit your Certificate of Business and updated state-appropriate tax forms. Once the forms are received, your account is typically reopened with 24 - 48 hours.

How do I unlock my account on the website?

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Please contact Customer Care or email canadasales@augustasportswear.com to request and our team will be happy to unlock your account.

I forgot my password, what do I do?

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You can reset your password here or click the “forgot password” link on the login screen at the top right. Then you will have options to reset your password.

How do I edit my account information?

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Please Chat Here with Customer Care to request any account changes.

RETURNS

What is the return policy on Blank stock?

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All Returns require a valid Augusta Sportswear Return Authorization number. Returns are subject to a 25% restocking charge. Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

  • We will gladly replace merchandise or provide a refund if the order has shortages, damages or for items no longer needed.
  • Claims for damages or shortages must be made within 10 days of receipt of the order.
  • Requests for returns must be made within 30 days from date of shipment and returned in the original packaging.
  • Closeout merchandise may not be returned; all sales final.
  • All caps must be returned unworn within 30 days of the RMA issue date in order to receive a refund.

Can a Decorated or Custom order be returned?

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Custom orders produced according to customer specifications and meeting production standards may not be returned.

Orders decorated by a 3rd party, including if they were decorated on a mis-shipment may not be returned.

How are caps with missing elements handled?

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Customers receiving caps that are missing elements such as buttons, button changes, custom piping, side or back logos may elect to return the caps for repair or receive a discount for the cost of the missing element. Caps with missing elements will not be replaced.

How do I request a return authorization (RA)?

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To begin the returns process please click here.

When will I receive a credit for my return?

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Once the return is received and processed, a credit will be issued within 3 weeks.

SAMPLES

Do you offer samples?

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We have various ways to take advantage of receiving a sample based on which type you are needing:

  • Blank Apparel & Caps:
    • All sample orders are 50% net price and limited to one piece per style, color, and size. Click here to place sample orders.
  • Decorated Apparel:
    • You may order a 1 piece decorated sample at 50% net price for the garment and full price for the decoration based on the minimum quantity charge.
  • Spec Sample Cap:
    • Each stock cap with embroidered logo spec sample will be a flat $35 fee which includes: cap, embroidery and setup fee. For each additional cap with the same logo, it will be $10 MSRP.
    • If the sample results in an order for 144+ caps using exact artwork, a request can be submitted to credit for the spec sample.
    • Sew-outs, a sample cap we run and email a picture, are available for $25 MSRP, and adds 3 days to the production time. The fee is waived if the order is for 72 pieces or more.
  • Sublimation
    • STANDARD BUILDER SAMPLE - Customer can create their own sample on the builder for 50% off dealer price. It will ship in standard 3 weeks. It must be noted that this is a sample order in the comments (1 piece limit).
    • STANDARD BUILDER SAMPLE EXPEDITED - Customer can create their own sample on the builder and have it delivered in 2 weeks. They will pay net (dealer) price and must note this is a 2-week sample in the order comments (1 piece limit).
    • CUSTOM ARTWORK SAMPLES - Customer can create their own sample with artwork on the builder or email their PO and artwork to canadasales@augustasportswear.com, pay 50% off dealer price and will ship standard 4 weeks from the time art is approved (1 piece limit).
    • CUSTOM ARTWORK SAMPLES EXPEDITED - Customer can create their own sample with artwork on the builder or email their PO and artwork to canadasales@augustasportswear.com, and have it delivered in 2 weeks from art approval. They will pay net (dealer) price and must note this is a 2-week sample in the order comments (1 piece limit).
    • **All of the ABOVE are non-returnable**
    • PRE-SELECTED SUBLIMATION SAMPLESstock decorated - The letter S will be in the style number - These will ship same day and are 50% off net price (which is dealer price). (M3 already has reduced price populated – no need to adjust pricing. These can be returned without a restocking fee.
    • BLANK SIZE RUN SAMPLES - stock decorated – The letter S will be in the style number) – These are solid white (no decoration) and are used for sizing. They use the same style numbers as the stock decorated just make sure to choose white. These can be returned without a restocking fee.

CREDIT

How do I pay my invoices?

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Invoices wil be paid to:
Augusta Sportswear Brands
P.O. Box 205601
Dallas, TX 75320-5601

How do I apply for terms?

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Augusta Sportswear Brands extends lines of credit to our customers. To get started, you will need to complete a Credit Application and return it to our Credit Department. It may take up to 30 days before credit is approved or denied. Email creditapplications@augustasportswear.com. to apply for terms.

What is the terms policy?

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Our normal terms are net 30 days with prior credit approval. A credit application form is available upon request. We also accept MasterCard®, Visa®, and American Express®. There is no surcharge or extra processing fee for credit card payment at the time of purchase. All other accounts will be shipped certified check or money order. In order to obtain company check privileges, a complete credit review must be completed. All returned checks will be charged a $30.00 fee. Augusta Sportswear Brands requires a re-sale certificate or state tax identification certificate prior to opening an account or receiving a catalog.

SHIPPING

What is the cutoff for same day shipping?

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Augusta Sportswear Brands provides same day shipping Monday through Friday on every in-stock order when placed by the following deadlines:

UPS Ground - 6 P.M. ET*
USPS - 2 P.M. ET
Fed Ex (all services) - 3 P.M. ET
International - 3 P.M. ET
UPS Air - 4 P.M. ET
UPS Ground - 6 P.M. ET
*PH South Boston remains 4:00 P.M. ET

Our goal is to ship every order on time and free from errors. We employ industry best practices to ensure inventory accuracy, which means we make it a priority to have the right product in the right location in the right quantity. This, combined with our attention to detail and technologically advanced warehouse equipment, makes it possible for us to fulfill our customers’ orders accurately every time. Augusta Shipping Sidney Shipping

How do I get free shipping?

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If your order ships UPS Ground on our account and you have net or credit card terms, any order with a merchandise total over $200 qualifies for free shipping.

Please note that COD orders, orders shipping on a UPS Collect account or outside the US do not qualify for free freight.

Will there be one shipping fee if my order ships from different locations?

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You will be able to order more than one brand and only be charged one shipment fee, even if it's shipping from multiple warehouses, and on the same P.O.. Only when shipping expedited or COD will you have a shipping fee per delivery.

What is included to determine my shipping cost?

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The Order Total amount is the sum total of the order, including items that are excluded from discounting, such as wool, discontinued items, samples, etc., less all applicable discounts or promo codes that are part of the order.

What is Fair and Simple shipping?

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Augusta Sportswear offers a freight program on qualifying orders. If you ship FedEx on our account to Canada, you are eligible for our freight program.

Merchandise Total of under $300 = $25 Flat Rate Shipping

Merchandise Total of $300 or more = FREE Shipping

* All pricing in Canadian dollars

* No duty or brokerage fees

* All Canada orders ship on via ASB preferred courier. Orders cannot ship on your shipper number for this program.

* Decoration charges are not included in the total to qualify for freight.

How much is shipping?

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If shipping on our Fair and Simple freight program:

  • Merchandise Total of $1 to $149 = $25 Flat Rate Shipping
  • Merchandise Total of $150 to $299 = $40 Flat Rate
  • Merchandise Total Over $300 = Free Shipping

Is there a handling / small order fee?

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Yes, any order value less than $50 has a small order fee of $5.

Can I use my shipper number on orders under $200 but get free freight for orders over $200?

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No. Our systems can only handle one program. You will need to choose one or the other.

Can I combine separate orders to reach the $200 free freight limit?

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No, this is a per order charge. Multiple orders on the same day cannot be combined to reach the $200 limit.

What is the policy on unclaimed COD shipments?

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Any refused COD shipment is subject to freight charges and a 20% or $25.00 minimum re-handling charge. These charges will be added to the next order and may be subject to pre-payment prior to shipping.

Who do I contact about shipping to Canada?

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For information regarding shipping our products to Canada, please contact us at canadacanadasales@augustasportswear.com

PRICING

Do I receive the same pricing on all brands?

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Augusta Sportswear, Inc. offers account level discounts based on yearly purchases. Customer account pricing applies to all brands and styles, excluding wool.

How do I find out the price of an item for my business?

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When you login you will see prices displayed on the product page for each style. Click the link “show prices” on the product page once you are logged in on the website.

What about the charges for larger sizes?

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We have standardized the price of larger sizes. Now, you only pay $3.00 for 3X; $4.50 for 4X; $6.00 for 5X; and $7.50 for 6X. This excludes wool products, which maintain our current charges.

Do you offer discounts on your decoration?

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Apparel / Caps:

  • There are no discounts on garment / caps decoration charges.

FREESTYLE HEADWEAR

How long is my Lead Time?

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All lead times are from art approval. For the fastest turn time place your order through the FREESTYLE headwear builder. You can use the comment box to instruct our art team to make any changes to the artwork or order that you are unable to complete on the builder. Art proofs will be sent in less than 2 business days. For orders not entered on the FREESTYLE headwear builder or web form proofs can take up to 5 business days.

Headwear Builder Order Types

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Type Definition Will get an art approval
Standard Builder Orders placed on the builder, where all artwork is selected from the builder (including size of decoration). Yes
Builder with Custom Logo Orders placed on the builder that utilize a custom logo supplied by the customer in a preferred art format. Yes
Reorder from Builder A reorder is defined as using the same artwork in the same colors and size on the same hat. Yes

*Please allow 2-3 business days for art approvals when placed on the builder. This can extend during peak seasons or when the builder is not utilized for an order.

Headwear Decoration Types

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Type Order Placement Method Lead Time Minimum Units Per Order
Flat Embroidery FreeStyle Builder 10 days 12
3D Embroidery FreeStyle Builder 10 days 12
Custom USA FreeStyle Builder 50 days 12
Leather / Faux patches FreeStyle Builder 15 days 24
Flex Style Web Form (insert link) 15 days 20
Sublimated or Silicone patches Web Form (insert link) 20 days 48
Woven Embroidery Patches Web Form (insert link) 25 days 48
Custom Beanie Email 30 days 24
ProLids Email 60 days 18

Lead times are in business days and can be extended during peak seasons.

If multiple lead times are on one order we will ship the order complete at the later of the two dates.

What is defined as a reorder?

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Reorders from previous builder orders will receive an art proof. A reorder is defined as using the same artwork in the same colors and size on the same hat.

How soon does a replacement order ship?

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We make every effort to ship quickly and accurately. If we make an error we strive to ship replacements at or before our published lead times.

What format do you need the artwork?

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Vector files, including PDF, AI, and EPS. We can also take JPG and PNG to redraw. These files can be uploaded to the FreeStyle cap builder, uploaded to the online Decoration order form or emailed in with the P.O. Supplying artwork in preferred format allows for a more accurate and timely order experience. Please email: canadasales@augustasportswear.com.

If you have a DST or EMB file that you would like us to use, please send file to canadasales@augustasportswear.com, and in the subject please put in the subject line “DST FILE, PO: XXXX/ Design ID: C1234” and attach the file(s).

What type of thread do you use?

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The thread that we use for custom caps is Isacord and on our apparel we use Signature Thread.

Art Approval

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Art approval is your sign off on the artwork and roster telling us to proceed with an order you have already placed. We do everything possible to ensure order accuracy, but ultimately need your final sign off to produce the garment accurately. It is critical to give the art approval process a thorough review. Lead times do not start until you have provided approval on the artwork, roster, and all relevant order information.

How will I be invoiced if I order decorated apparel and caps?

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If you place an order for decorated caps and apparel on one P.O., you will receive 2 separate invoices: one when the apparel ship and one when the caps ship.

Does my decoration charges count towards my free shipping?

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Yes, your charges for decoration do count towards meeting the $200 for Free Shipping.

Where can I put special order notes on the CapBuilder?

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You can enter special notes or shipping instructions into the comment box during the review and save process.

What is the process to order a mock-up (non-order virtual)?

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Mockups can be requested through the FreeStyle Builder. Simply create your design and when you reach step 3 for the quantity and roster information, select MOCKUP under size. Continue on to the summary page and submit your request. Our art team will then process your mockup.

How do you order off an approved mock-up?

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Log into your ecomm account and click MY ACCOUNT. Go to MY FREESTYLE DESIGNS and click on FREESTYLE HEADWEAR. Select the mockup that you need to place an order for. Click on REORDER, fill out the sizes / quantity / roster and add to your cart and check out.

What is the preferred method to place a reorder?

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As we migrate to the Freestyle builder the preferred way to place a reorder is to rebuild it on the FreeStyle builder. If you rebuild it once, you will be able to order again and again using the reorder functionality in your saved design history. If you would prefer to not take the route, you are able to reorder using the custom jot from and a previous order #. You can access that link from here

What is the decorated order sample policy?

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Decorated samples are available on a stock cap. There is a $35.00 charge for the first piece. Each piece after that is $10.00 more per cap for up to 6 pieces. Each additional piece after the first can be on a different style cap or a different thread color.

Do we PMS color match?

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We offer a deep stock of thread colors. If we do not have your desired color you will need to send us the thread color. If you do not see your desired thread color on the builder but believe we stock the color that you need, please list the color in the comment box

Order changes and cancellations

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After art approval orders cannot be cancelled or changed. If you have not approved artwork or need to make a change, please email Augusta Sportswear Brands at canadasales@augustasportswear.com. for all changes.

Returns

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Augusta Sportswear Brands custom product is not available for returns. Defective garments will be reviewed on a case by case basis.

Shortages & claims

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All shortages/claims must be made within 10 business days of invoice date. We will make every effort to get all shortages replaced and shipped within 5 business days.

Copyright & registered trademark

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Uploading an image or logo constitutes the customer’s consent to give Augusta Sportswear a royalty-free, irrevocable license to use and reproduce such image or logo on customized products as ordered by the customer. The customer agrees to indemnify Augusta Sportswear for the use of such an image or logo on the customized product as ordered by the customer. Augusta Sportswear Brands Customer Care will provide each customer with a licensed logo authorization form to release the rights to use with the customer’s order from.
Augusta Sportswear reserves the right to refuse any order with art deemed inappropriate because of an inappropriate logo or phrase.

Compliance:

It is the customer’s responsibility to ensure that the uniform they have designed is compliant by consulting the governing body of their state or league. Augusta Sportswear Brands will not be responsible for production delays caused by natural disasters, strikes, labor disputes, war, riots, civil discord, terrorism, US holidays, local Mexico holidays, government actions, customs delays, Fed Ex delays.

What is Applique?

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The process of stitching decoration or trimming, cut from one fabric piece, to another, to add dimension.

What is Embroidery?

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The process of decorating by using a special machine that is programmed to stitch a design combining texture, pattern and color.

What is Backing?

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Material used beneath the embroidered fabric to provide stability and support.

What is Digitizing?

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The process of converting artwork or logos into a series of stitch commands read by an embroidery machine’s computer.

What is an Emblem/Patch?

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An embroidered design with a finished edge, stitched independent of apparel.

What is Finishing?

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Processes done after the embroidery is completed, including trimming loose threads, removing excess facing or backing, and pressing or steaming to remove puckers and hoop marks.

What is a Monogram?

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An embroidered design composed of one or more letters, usually one’s initials or name.

What is 3D / Puff Embroidery?

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The process of stitching a dense motif over embroidery/craft foam to create a three-dimensional effect.

What are Specialty Threads?

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Threads designed for effects such as shine, glitter, iridescence or thickness. The threads are often made from synthetic materials including rayon, metallic and textured nylon. Mercerized cotton is also often used.

FREESTYLE SUBLIMATION

Sublimation Order Types

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Type Definition Order Placement Method Art Approval Art Fee Minimum Per Order
Standard Builder Orders placed on the builder, where all artwork is selected from the builder (including size of decoration). FreeStyle Builder No No 0
Builder with Custom Logo Orders placed on the builder that utilize a custom logo supplied by the customer in a vector format. FreeStyle Builder Yes No 0
Full Custom Full custom orders that contain either a logo redraw, custom design lines, or custom placements. Full Custom Design Web Form Yes $6.00 MSRP per unit. Max charge up to 50 units. 12
  • * Please allow 2-3 days for art approvals
  • What are your lead times?

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    Standard lead times in business days from art approval

    Sublimation Category Standard Builder Builder with Custom Logo Full Custom
    Cut & Sew 15 15 20
    Turbo Styles 5 5 10
    • Orders placed over email and not using the preferred order placement method will receive 5 additional days of lead time
    • Turbo styles are select cut & sew garments that give you the highest quality and coverage with the fastest lead times. These styles are notated on the builder. Although all Turbo orders using our design templates and vector artwork will get our fastest lead time, please ensure no delay in order entry by placing your order on our FreeStyle builder.
    • Custom colors and fonts require additional lead time as addressed below.
    • For Turbo styles please allow 1 extra day of lead time for every 100 pcs on an order. A 300 pc order would have 3 additional days of lead time.
    • Augusta Sportswear Brands will not be responsible for production delays caused by natural disasters, strikes, labor disputes, war, riots, civil discord, terrorism, US holidays, local Mexico holidays, government actions, customs delays, Fed Ex delays.
    • Lead times are based on available capacity and may be adjusted during peak periods.
    • Lead time starts from art approval. Supplying artwork in vector format and supplying detailed information around placement, size, and colors will help speed up the process.

    Do you offer replacements if a purchase is damaged or missing?

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    We make every effort to ship quickly and accurately. If we make an error we strive to ship replacements within 7 business days from art approval.

    How should I submit artwork?

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    For the quickest and most economical order process, please submit artwork in vector format. We accept either .eps, pdf, or .ai files. All other file types can be redrawn but will not be exact match and will extend lead-time.

    What do I need to know about art approval?

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    Art approval is your sign off on the artwork and roster telling us to proceed with an order you have already placed. We do everything possible to ensure order accuracy, but ultimately need your final sign off to produce the garment accurately. It is critical to give the art approval process a thorough review. Lead times do not start until you have provided approval on the artwork, roster, and all relevant order information.

    What do I need to know about Roster Approval?

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    It is important to preview each image during roster entry to ensure that the selections render correctly. This step allows the opportunity to go back and make changes to the design prior to order submission. The customer is responsible for proofing and approving all names and numbers. This includes ensuring font is in desired upper or lower case format. Utilize our online roster form for ease of submission. Please follow roster instructions to ensure correct information is applied to your order.

    What do I need to know about mockups?

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    Mock-ups are requests for artwork without supplying an order. Augusta Sportswear Brands offers free custom mock-ups and logo redraws. In the rare instance that art requires over 3 hours to complete and is not accompanied with an order, you will be charged an additional charge for the time. We will request your approval to move forward before proceeding with the charges. In these instances when you pay for a mock up and come back to place your order we will not charge the custom art fee associated with that order. If you place an order from a mock-up you will still receive the final art with your roster to approve.

    Can I use a custom font?

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    Augusta Sportswear brands will accept custom font orders if the live format of the custom font is provided. The order will be considered full custom and longer lead times apply. See details above. Additionally, a per unit upcharge of $6 MSRP will be applied for up to 50 units. Augusta Sportswear pattern fills can be added to both standard and custom fonts. If the garment design uses a standard font and pattern fills are applied, the order will be considered full custom with longer lead times and the $6 MSPR per unit upcharge. If the garment design uses a custom font and pattern fills are applied, garments will only be upcharged $6 MSRP per unit once. Custom fonts or adding a pattern fills to fonts require additional time for large orders. Please add 5 additional days on orders over 75 pieces.

    What is your sample policy for FreeStyle Sublimation?

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    Type Purpose Lead Time Restocking Fee Where to find
    Pre-selected samples Show quality and style Same day No Check website or email canadasales@augustasportswear.com
    Fit samples Fit player for size Same day No Email canadasales@augustasportswear.com
    Custom sample Spec sample for an order Standard time 50% off / Expedite to 10 days full price Yes Create on builder or send to canadasales@augustasportswear.com

    How much does the digital color vary from the final product?

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    Augusta Sportswear offers a robust color pallet to cover any need. Colors are intended to match each of our brands stock color standards. These colors are calibrated regularly on all equipment. Despite all efforts to perfectly match the color standard, it is impossible to guarantee an exact match from order to order.

    Online designs feature RGB values which can vary from one monitor to another. In production, the RGB values are converted to CMYK values for printing. Augusta Sportswear Brands will not be responsible for color variations between online previews and production garments.

    Do you offer PMS color matching?

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    We offer PMS color matching as a service. We are unable to guarantee an exact color match, but will utilize a detailed process to ensure the closest match possible. We charge $100.00 MSRP per color to be matched. These orders will require additional lead time to match the color. Please add 5 days to your lead time if you have less than 5 PMS color matches. Please add 10 days if you have 5 or more PMS color matches. Rush service is not available on these orders.

    Reorders requiring a PMS color match will not receive a charge, but will require the additional lead time stated above.

    We are unable to PMS color match on Russell Athletic styles.

    Sublimated reversible garments are a great product to purchase two jerseys for the price of one. Please know that when very light and very dark colors are printed on reverse sides the darker color will show through the light color and will cause colors to be slightly off standard.

    What are the details for shipping FreeStyle Sublimation purchases?

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    All cut and sew sublimated products are shipped directly from Mexico to the United States by International Fed Ex. The customer receives shipments the next business day unless it gets held in customs. Saturday delivery is not available. Augusta Sportswear Brands is not responsible for customs delays.

    How often is tracking information updated for orders?

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    Please keep in mind when tracking orders on the FedEx website, the website will not show the correct delivery date until orders pass through customs and are in the United States. Once product is in the United States, FedEx should update their tracking information

    Can I make changes to my order after I've submitted it?

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    After art approval orders cannot be cancelled or changed. If you have not approved artwork or need to make a change, please email Augusta Sportswear Brands at customsublimation@hollowayusa.com for art changes and canadasales@augustasportswear.com for all other changes.

    What is your policy on returns?

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    Augusta Sportswear Brands sublimated product is not available for returns. Defective garments will be reviewed on a case by case bases.

    How are shortages and claims handled?

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    All shortages/claims must be made within 10 days of invoice date. We will make every effort to get all shortages replaced and shipped within 7 business days.

    What if I want to make a COD (cash on delivery) payment?

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    COD payments are unavailable for sublimated orders.

    What is your policy on copyright and registered trademarks?

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    Uploading an image or logo constitutes the customer’s consent to give Augusta Sportswear a royalty-free, irrevocable license to use and reproduce such image or logo on customized products as ordered by the customer. The customer agrees to indemnify Augusta Sportswear for the use of such image or logo on the customized product as ordered by the customer. Augusta Sportswear Brands Customer Care will provide each customer with a licensed logo authorization form to release the rights to use with the customer’s order from.

    Augusta Sportswear reserves the right to refuse any order with art deemed inappropriate because of an inappropriate logo or phrase.

    Compliance: It is the customer’s responsibility to ensure that the uniform they have designed is compliant by consulting the governing body of their state or league.

    Are there special care instructions for sublimated garments?

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    Sublimated designs will not crack, peel, or fade over time and will last the life span of the fabric. Designs do not wash out. Similar to piece dyed fabric pilling can occur. When pilling occurs the white body fabric can become visible. Below is a list of Sublimation “Do’s and Don’ts”. Following these care instructions will be crucial to the long life of your sublimated garment.

    Yes No
    Machine wash cold water, gentle cycle with similar colors. Do not use bleach
    Dampen any stains with water and a small amount of mild soap or detergent. Do not use fabric softeners
    Tumble dry on low works fine, but hang to dry is best. Do not iron
    Turn garment inside out before washing (this is not required, but may extend the life of the garment) Do not dry clean, store damp, or wash or dry with items containing Velcro zipper, or other rough surfaces
    Do not rub fabric against abrasive surfaces like a fence or Velcro from a bag
    • Augusta Sportswear Brands will not be responsible for uniforms that are damaged due to improper care or maintenance. Failure to follow our specified care instructions will void all guarantees.
    • Under no circumstances are sublimated garments to be put through a screen-print dryer or heat press. Dyes will migrate and the design will be ruined.

    CCM

    Dealer Eligibility

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    Any re-sellers (dealers) that are currently an approved CCM Sport Maska dealers are eligible for the program. Interested but not currently a CCM dealer? Click here to determine if you are eligible.

    Who is my Sales Representative?

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    The CCM program will be sold by the CCM Sport Maska sales team on behalf of ASB. Our other brands will be sold by your current ASB sales rep.

    Who will invoice me for the product?

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    Orders for CCM products are placed the same way as other FreeStyle Sublimation products, by using our online FreeStyle Sublimation platform.

    Does my ASB discount & shipping program apply?

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    Yes. Approved CCM dealers will use their one ASB account to access and order all brands including CCM.

    Will I be able to add CCM hockey to my FreeStyle Sublimation plug-in store?

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    Yes if you are a CCM Sport Maska approved dealer.

    What is the FreeStyle Sublimation builder?

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    Our FreeStyle Sublimation builder is the industry's leading online custom apparel design tool. It allows for the designing and sharing of custom designs in 5 easy steps across all type devices. Click here to see our tutorial on how to use the builder.