FREQUENTLY ASKED QUESTIONS

Augusta Sportswear Brands and Founder Sport Group have joined forces creating an unrivaled portfolio of brands, products, and service offerings within the performance apparel industry. Our dedicated teams are working side by side to align our services and enhance the overall customer experience. During this process, we want to assure you that it is business as usual.

We are committed to keeping you updated every step of the way, please use the following channels for the most up to date information. Be sure to check back often for the most recent updates and announcements.

We truly appreciate your continued trust and partnership during this exciting time. Our brands will continue its unwavering commitment to provide our customers superior service by maximizing the strength of the two organizations in customer care, distribution and the critical day-to-day “count on us” execution. We look forward to servicing you with the same dedication and excellence you have known throughout our journey.

Our primary goal is to enhance the overall customer experience. Throughout this process, we are committed to transparency and will keep you informed of any developments.

In the season ahead, both brands are working side by side to shape a combined organization laser-focused on our customers winning in the marketplace. We believe this exciting and transformational merger will open entirely new levels of service, innovation, and convenience, including faster lead times, a more efficient supply chain, expanded product offerings, and accelerated innovations in sublimation and printing technologies. We believe this combination will truly transform our industry and create meaningful benefits for youth athletes everywhere.

We are dedicated to making this transition as seamless and rewarding as possible for you. Thank you for being a part of our journey.

We are committed to keeping you updated every step of the way. For the most up-to-date information please use the following channels:

• Visit Our Websites: Updates and announcements will be posted on our websites. Be sure to check back often for the most recent communications.
  • Augusta Sportswear Brands: www.augustasportswear.com
  • Founder Sport Group: www.foundersport.com
• Check Your Email: Keep an eye on your inbox for important announcements, timelines, and any changes that may impact you.
• Contact Customer Support: Our customer support teams are here to assist you. If you have specific questions or need more information, feel free to reach out.
  • Customer Support - Click HERE

We value your partnership and appreciate your understanding during this transition. Rest assured; our goal is to make the merger process as seamless as possible for you.

Currently, please continue to reach our Customer Care teams for both companies using the same methods you use today, phone, chat, or email.

• Customer Support - Click HERE

We are committed to providing seamless support throughout this transition.

At present, our focus is to ensure current and new customers have access to order across ALL brands, seamlessly using the same methods of order submission you are using today.

In the future, we will merge enterprise business processes and streamline our order processing paths. Until then, your account will remain active, separated, and accessible for ordering purposes across both Brands. All customers will receive notification well in advance when a transition will occur.

If you are a dealer & need to access account/ login information please contact customer service.

• Customer Support - Click HERE

While we are in the early stages of planning, here's what you can expect regarding new products or services:

• We are actively exploring all possibilities that will allow you the best offerings from all our brands.
• Stay tuned for updates as we work on introducing enhancements to our product and service lineup.

We are committed to keeping you informed and providing you with clear communication as we develop a more robust experience.

We appreciate your ongoing support and want to assure you that as we move forward with our merger, you can still expect to have access to all the fantastic products you've come to love from all our brands.While there may be some exciting changes on the horizon, our commitment to offering a wide range of quality items remains unwavering. We're here to provide you with the same excellent service and an even broader selection of products.Thank you for being a valued part of our extended family.

Customer Care is available 8am-6pm ET MON - FRI.

Phone: 800-237-6695
Email: sales@augustasportswear.com
Live Chat
Use the Contact Form on the Help page.

In order to purchase direct you would need a resale certificate. If you do not have that and would like to purchase through a local vendor, please contact our Customer Care with your zip code and our team will be happy to supply a list of companies in your area to order thru.

Yes, you can place a single order for all of our brands, but it may ship from more than one location. You could receive multiple invoices and credit card charges if you are a credit card customer.

The next available date will be given for out-of-stock items. Based on availability, when placing orders on the website, you can now select to have backorders ship as available and they can be tracked individually. If emailing your P.O. to sales@augustasportswear.com, all orders will be shipped and backordered unless noted on the P.O. to ship complete. For custom items, please specify on your P.O. if you would like to ship and backorder, or all custom orders will ship complete.

View your order history, located under My Account at the top right of your screen. Order history prior to 2018 will not be available online. If you need information on previous orders, please contact Customer Care.

Order tracking information is available via the automated shipping notification. Track your order here or Chat with Customer Care.

Yes, view our Sizing Chart To view product specific specs, please click on the link provided on the product page under Style Measurements.

If you click on the item it will take you to the product page. You can then see available colors. If you click on a color, the inventory is listed below.

The best inventory icon identifies styles that have a minimum number of units available across the majority of colors and sizes.

Sorting by Total Inventory on a product listing or search results page sorts styles by the total number of available in-stock units or SKUs, from highest to lowest.

Yes, our backorder dates are accurate to the best of our ability.

We have offices, production facilities, and distribution centers in Grovetown, Georgia, Sidney, Ohio, Coburg, Oregon and South Boston, Virginia.

You can submit your blank stock order by checking out at www.augustasportswear.com, by emailing sales@augustasportswear.com, or by Chatting with Customer Care.

Please submit all Sublimation orders through our online builder. Start building now.

Please submit all Wool orders through our online builder or email your P.O. to sales@augustasportswear.com.

Download our Customer Supplied Chenille Form here.

Apparel: Submit your decorated apparel order or email sales@augustasportswear.com.

Custom Caps:You must be logged in to your dealer portal. Select the caps you wish to purchase, customize as desired, and click place order.

On blank stock items we do not have a minimum order quantity. We do have minimums on our custom products.

It is your responsibility to insure that the products you have ordered are compliant by consulting the governing body of your state or league.

Setting up a new customer account with Augusta Sportswear Brands is easy! Click here and you will be directed to a new page to complete the “New Customer Request” form. Along with the request form, you will be asked to submit your Certificate of Business and state-appropriate tax forms. Once the forms are received, a new account is typically setup with 24 - 48 hours.

Re-establishing an account is easy! Click here and you will be directed to a new page to complete the “New Customer Request” form. If you have your old account number, you can simply notate that in the form. Along with the request form, you will be asked to submit your Certificate of Business and updated state-appropriate tax forms. Once the forms are received, your account is typically reopened with 24 - 48 hours.

Please contact Customer Care or email sales@augustasportswear.com to request and our team will be happy to unlock your account.

You can reset your password here or click the “forgot password” link on the login screen at the top right. Then you will have options to reset your password.

Please Chat Here with Customer Care to request any account changes.

All Returns require a valid Augusta Sportswear Return Authorization number. Returns are subject to a 15% restocking charge. Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

• We will gladly replace merchandise or provide a refund if the order has shortages, damages or for items no longer needed.
• Claims for damages or shortages must be made within 10 days of receipt of the order.
• Requests for returns must be made within 30 days from date of shipment and returned in the original packaging.
• Closeout merchandise may not be returned; all sales final.
• All caps must be returned unworn within 30 days of the RMA issue date in order to receive a refund.

Custom orders produced according to customer specifications and meeting production standards may not be returned.

Orders decorated by a 3rd party, including if they were decorated on a mis-shipment may not be returned.

Customers receiving caps that are missing elements such as buttons, button changes, custom piping, side or back logos may elect to return the caps for repair or receive a discount for the cost of the missing element. Caps with missing elements will not be replaced.

To begin the returns process please click here.

Once the return is received and processed, a credit will be issued within 3 weeks.

We have various ways to take advantage of receiving a sample based on which type you are needing:

• Blank Apparel & Caps:
• All sample orders are 50% net price and limited to one piece per style, color, and size. Click here to place sample orders.
• Custom Wool:
• You may order 1 custom wool jacket at standard net pricing. This item would be non-returnable. We do offer sizing samples which are to be returned once sizing information is obtained.
• Decorated Apparel:
• You may order a 1 piece decorated sample at 50% net price for the garment and full price for the decoration based on the minimum quantity charge.
• Spec Sample Cap:
• Each stock cap with embroidered logo spec sample will be a flat $35 fee which includes: cap, embroidery and setup fee. For each additional cap with the same logo, it will be $10 MSRP.
• If the sample results in an order for 144+ caps using exact artwork, a request can be submitted to credit for the spec sample.
• Sew-outs, a sample cap we run and email a picture, are available for $25 MSRP, and adds 3 days to the production time. The fee is waived if the order is for 72 pieces or more.
• Sublimation
• STANDARD BUILDER SAMPLE - Customer can create their own sample on the builder for 50% off dealer price. It will ship in standard 3 weeks. It must be noted that this is a sample order in the comments (1 piece limit).
• STANDARD BUILDER SAMPLE EXPEDITED - Customer can create their own sample on the builder and have it delivered in 2 weeks. They will pay net (dealer) price and must note this is a 2-week sample in the order comments (1 piece limit).
• CUSTOM ARTWORK SAMPLES - Customer can create their own sample with artwork on the builder or email their PO and artwork to sales@augustasportswear.com, pay 50% off dealer price and will ship standard 4 weeks from the time art is approved (1 piece limit).
• CUSTOM ARTWORK SAMPLES EXPEDITED - Customer can create their own sample with artwork on the builder or email their PO and artwork to sales@augustasportswear.com, and have it delivered in 2 weeks from art approval. They will pay net (dealer) price and must note this is a 2-week sample in the order comments (1 piece limit).
• **All of the ABOVE are non-returnable**
• PRE-SELECTED SUBLIMATION SAMPLESstock decorated - The letter S will be in the style number - These will ship same day and are 50% off net price (which is dealer price). (M3 already has reduced price populated – no need to adjust pricing. These can be returned without a restocking fee.
• BLANK SIZE RUN SAMPLES - stock decorated – The letter S will be in the style number) – These are solid white (no decoration) and are used for sizing. They use the same style numbers as the stock decorated just make sure to choose white. These can be returned without a restocking fee.

Invoices wil be paid to:
Augusta Sportswear Brands
P.O. Box 205601
Dallas, TX 75320-5601

Augusta Sportswear Brands extends lines of credit to our customers. To get started, you will need to complete a Credit Application and return it to our Credit Department. It may take up to 30 days before credit is approved or denied. Email creditapplications@augustasportswear.com. to apply for terms.

Our normal terms are net 30 days with prior credit approval. A credit application form is available upon request. We also accept MasterCard®, Visa®, American Express® or Discover®. There is no surcharge or extra processing fee for credit card payment at the time of purchase. All other accounts will be shipped C.O.D., certified check or money order. In order to obtain company check privileges, a complete credit review must be completed. All returned checks will be charged a $30.00 fee. Augusta Sportswear Brands requires a re-sale certificate or state tax identification certificate prior to opening an account or receiving a catalog.

We make every attempt to ship in-stock orders same day for the following carriers/services if placed by:

UPS Ground - 4 P.M. EST across all distribution centers
USPS - 1 P.M. EST
Fed Ex (all services) - 2 P.M. EST
International - 3 P.M. EST
UPS Air - 4 P.M. EST
UPS Ground - 4 P.M. EST


Our goal is to ship every order on time and free from errors. We employ industry best practices to ensure inventory accuracy, which means we make it a priority to have the right product in the right location in the right quantity. This, combined with our attention to detail and technologically advanced warehouse equipment, makes it possible for us to fulfill our customers’ orders accurately every time.

If your order ships UPS Ground on our account and you have net or credit card terms, any order with a merchandise total over $150 qualifies for free shipping.

Please note that COD orders, orders shipping on a UPS Collect account or outside the US do not qualify for free freight.

You will be able to order more than one brand and only be charged one shipment fee, even if it's shipping from multiple warehouses, and on the same P.O.. Only when shipping expedited or COD will you have a shipping fee per delivery.

The Order Total amount is the sum total of the order, including items that are excluded from discounting, such as wool, discontinued items, samples, etc., less all applicable discounts or promo codes that are part of the order.

Augusta Sportswear offers a freight program on qualifying orders.If you ship UPS ground on our account or 3rd Day Priority USPS for Puerto Rico, Alaska & Hawaii shipments and have Net or credit card terms, you are eligible for our freight program.

Merchandise Total of under $150 = $15 Flat Rate Shipping

Merchandise Total of $150 or more = FREE Shipping

* Orders shipped on your own Shipper Number will not be eligible for Fair & Simple Pricing.

* COD orders, shipments outside of the US and special shipping are not eligible for this program.

* Decoration charges are not included in the total to qualify for freight.

If shipping on our Fair and Simple freight program:

• Merchandise Total of $150 or less = $15 Flat Rate Shipping
• Merchandise Total over $150 = FREE Shipping

Yes, any order value less than $50 has a small order fee of $5.

No. Our systems can only handle one program. You will need to choose one or the other.

No, this is a per order charge. Multiple orders on the same day cannot be combined to reach the $150 limit.

Any refused COD shipment is subject to freight charges and a 20% or $25.00 minimum re-handling charge. These charges will be added to the next order and may be subject to pre-payment prior to shipping.

For information regarding shipping our products to Canada, please contact us at canadasales@augustasportswear.com

Augusta Sportswear, Inc. offers account level discounts based on yearly purchases. Customer account pricing applies to all brands and styles, excluding wool.

When you login you will see prices displayed on the product page for each style. Click the link “show prices” on the product page once you are logged in on the website.

We have standardized the price of larger sizes. Now, you only pay $1 for 2X; $3.00 for 3X; $4.50 for 4X; $6.00 for 5X; and $7.50 for 6X. This excludes wool products, which maintain our current charges.

Apparel / Caps:

• There are no discounts on garment / caps decoration charges.

Yes. A design can be edited by using the secure PIN provided when a design is saved. Please be sure to retain this PIN as this is the only way to edit a saved design. Customer Care will not be able to access your PIN or provide a new PIN. If you want to edit a saved design and have lost your PIN, you will need to recreate a new design.

Yes. All saved designs will be emailed to the address entered during the save process. Only one email may be entered during the save process.

The lead time for blank wool jacket placed on the builder are the same as the 3-5 week ship dates based on your account status. Decoraton will add 1-2 weeks depending on technique.

The design becomes an order when you follow the link to place an order, enter your account and shipping information and accept the terms and conditions. If you are placing an order from a previously saved design, you can click Start a New Order Based on this Design, review the design and roster information, then click the order link to continue. You will receive an automated email confirming that we received your order.

Some changes can be made within 24 hours of placing the order. Please contact Customer Care at 800.237.6695 to determine if order changes are possible.

You can enter special notes or shipping instructions into the comment box during the review and save process.

Yes. Please use the comment box after you have added your sizes. You can reference previous orders, describe requested customization and/or reference the lettering you will be sending in for use on your order. Our Customer Care team will reach you at the number provided on your order if they have any questions.

While we are happy to order and apply chenille to a jacket order, we are also happy to provide you with the lettering house we use if you just need the chenille patches. That way you are able to order direct and cut out the middle man per say. If all you need are the patches, please feel free to contact Universal Lettering at sales@universallettering.com.

Please send to:

Universal Lettering Company
ATTN: Augusta Mexico Chenille
1197 Grill Road, Unit B
Van Wert, Ohio 45891

Please make sure to use our Customer Supplied Chenille form, which can be downloaded here.

Our most popular styles are shown on the site. To order any styles not shown, please send your order to sales@augustasportswear.com or Chat Here with Customer Care.

Once you have placed your order, you are unable to make changes without contacting Customer Care. We work very quickly to get your order in process so the design is locked once an order in placed to ensure that changes are not made that we do not see.

Most all apparel and caps (if interested in Sublimated apparel, Russell Athletic Custom apparel or Custom Wool, please see the separate FAQs sections for those order types)

Please note: If ordering decorated apparel and caps on the same order, the orders may be produced and shipping of different days based on each area's lead times.

• Apparel: Click herefor our lead times updated daily
• Embroidered Stock Caps: Ship 10-business days after the order date, based on availability
• Embroidered Custom Caps: Ship 50-business days after the order date, based on availability
• Patches: Ship 20 to 25-business days after the order date, based on type of patch

Vector files, including PDF, EMB, DST, JPG. These files can be uploaded to CapBuilder, uploaded to the online Decoration order form or emailed in with the P.O.

Yes, most logos we can use on both. The logos size and color may not match exact, but you will receive artwork proofs to approve prior to us producing either order.

• Apparel: Click here to submit your decorated apparel order or email sales@augustasportswear.com
• Custom Caps: You must be logged in to your dealer portal. Select the caps you wish to purchase, customize as desired, and click place order.

Please email:

If you place an order for decorated caps and apparel on one P.O., you will receive 2 separate invoices: one when the apparel ship and one when the caps ship.

No, your charges for decoration do not count towards meeting the $150 for Free Shipping.

Isacord on our custom caps and Signature on our apparel.

• Decorated Orders: 12 piece minimum per color way and logo
• Screen Print on apparel: has a 24 piece minimum
• ProLid Orders: have an 18 piece minimum
• Embroidered, Woven or Sublimated Patches: 48 pieces
• FlexStyle® by Pacific Headwear: 24 pieces
• Genuine Leather Patches: 24 pieces

When placing your order, please note that you would like a RUSH and provide the desired delivery. We do not have a rush fee, but will work with our production manager to see if we can get the order rushed out. A team member will let you know if we are unable to meet your date.

Send your request, including your choice of headwear/apparel and artwork to sales@augustasportswear.com. Virtual samples can take 48-72 hours to receive back.

First, check to ensure you have a selection clicked for all options, color, location, size, etc. Then click all the APPLY buttons again.

Yes. A design can be edited by using the secure pin provided when a design is saved. Please retain this pin number as this is the only way to edit a saved design. Holloway Customer Care will not be able to access your pin or provide a new pin number. If you want to edit a saved design and have lost your pin, you can start with the existing design but will need to re-enter the roster and generate a new reference and pin number.

You can enter special notes or shipping instructions into the comment box during the review and save process.

APPLIQUÉ: The process of stitching decoration or trimming, cut from one fabric piece, to another, to add dimension.

EMBROIDERY: The process of decorating by using a special machine that is programmed to stitch a design combining texture, pattern and color. Holloway can match thread colors for any embroidery to your logo or artwork.

MULTIMEDIA: The process of applying two or more of the techniques by layering them on a single apparel. This technique is a great way to create truly one-of-a-kind looks.

SCREEN PRINT: The process of creating a printed design by squeezing ink through screens and allowing color to pass through open areas. Multi-colored designs are achieved using one screen for each color in the design.

BACKING: Material used beneath the embroidered fabric to provide stability and support.

DIGITIZING: The process of converting artwork or logos into a series of stitch commands read by an embroidery machine’s computer.

EMBLEM/PATCH: An embroidered design with a finished edge, stitched independent of a apparel.

FELT: A non-woven fabric made by layering thin sheets of fibers, then applying heat, moisture and pressure to shrink and compress the fibers into a thick matted cloth that will not ravel or fray. Often used for appliqué designs and letters.

FINISHING: Processes done after the embroidery is completed, including trimming loose threads, removing excess facing or backing, and pressing or steaming to remove puckers and hoop marks.

LETTERING: An embroidery that uses letters or words. Lettering, commonly called “keyboard lettering,” may be created using an embroidery lettering program on a computer or from circuit boards that allow variance of letter style, size, height, density and other characteristics. This technique is often seen on Augusta baseball and basketball jerseys.

MONOGRAM: An embroidered design composed of one or more letters, usually one’s initials or name.

PUFF EMBROIDERY: The process of stitching a dense motif over embroidery/craft foam to create a three-dimensional effect.

SPECIALTY THREADS: Threads designed for effects such as shine, glitter, iridescence or thickness. The threads are often are made from synthetic materials including rayon, metallic and textured nylon. Mercerized cotton is also often used.

TACKLE TWILL: Letters or numbers cut from Twill fabric that are commonly used for athletic teams and organizations. Tackle Twill Appliqués attach to a apparel with an adhesive backing that tacks them in place; the edges of the Appliqués are then zigzag stitched.

Please refer to this pdf for our apparel decoration placement guidelines.

All lead times are from art approval. For the fastest turn time place your order through the FREESTYLE headwear builder. You can use the comment box to instruct our art team to make any changes to the artwork or order that you are unable to complete on the builder. Art proofs will be sent in less than 2 business days. For orders not entered on the FREESTYLE headwear builder or web form proofs can take up to 5 business days.

*Please allow 2-3 business days for art approvals when placed on the builder. This can extend during peak seasons or when the builder is not utilized for an order.

Lead times are in business days and can be extended during peak seasons.

If multiple lead times are on one order we will ship the order complete at the later of the two dates.

Reorders from previous builder orders will receive an art proof. A reorder is defined as using the same artwork in the same colors and size on the same hat.

We make every effort to ship quickly and accurately. If we make an error we strive to ship replacements at or before our published lead times.

Vector files, including PDF, AI, and EPS. We can also take JPG and PNG to redraw. These files can be uploaded to the FreeStyle cap builder, uploaded to the online Decoration order form or emailed in with the P.O. Supplying artwork in preferred format allows for a more accurate and timely order experience. Please email: sales@augustasportswear.com.

If you have a DST or EMB file that you would like us to use, please send file to sales@augustasportswear.com, and in the subject please put in the subject line “DST FILE, PO: XXXX/ Design ID: C1234” and attach the file(s).

The thread that we use for custom caps is Isacord and on our apparel we use Signature Thread.

Art approval is your sign off on the artwork and roster telling us to proceed with an order you have already placed. We do everything possible to ensure order accuracy, but ultimately need your final sign off to produce the garment accurately. It is critical to give the art approval process a thorough review. Lead times do not start until you have provided approval on the artwork, roster, and all relevant order information.

If you place an order for decorated caps and apparel on one P.O., you will receive 2 separate invoices: one when the apparel ship and one when the caps ship.

Yes, your charges for decoration do count towards meeting the $150 for Free Shipping.

You can enter special notes or shipping instructions into the comment box during the review and save process.

Mockups can be requested through the FreeStyle Builder. Simply create your design and when you reach step 3 for the quantity and roster information, select MOCKUP under size. Continue on to the summary page and submit your request. Our art team will then process your mockup.

Log into your ecomm account and click MY ACCOUNT. Go to MY FREESTYLE DESIGNS and click on FREESTYLE HEADWEAR. Select the mockup that you need to place an order for. Click on REORDER, fill out the sizes / quantity / roster and add to your cart and check out.

As we migrate to the Freestyle builder the preferred way to place a reorder is to rebuild it on the FreeStyle builder. If you rebuild it once, you will be able to order again and again using the reorder functionality in your saved design history. If you would prefer to not take the route, you are able to reorder using the custom jot from and a previous order #. You can access that link from here

Decorated samples are available on a stock cap. There is a $35.00 charge for the first piece. Each piece after that is $10.00 more per cap for up to 6 pieces. Each additional piece after the first can be on a different style cap or a different thread color.

We offer a deep stock of thread colors. If we do not have your desired color you will need to send us the thread color. If you do not see your desired thread color on the builder but believe we stock the color that you need, please list the color in the comment box

After art approval orders cannot be cancelled or changed. If you have not approved artwork or need to make a change, please email Augusta Sportswear Brands at sales@augustasportswear.com. for all changes.

Augusta Sportswear Brands custom product is not available for returns. Defective garments will be reviewed on a case by case basis.

All shortages/claims must be made within 10 business days of invoice date. We will make every effort to get all shortages replaced and shipped within 5 business days.

Uploading an image or logo constitutes the customer’s consent to give Augusta Sportswear a royalty-free, irrevocable license to use and reproduce such image or logo on customized products as ordered by the customer. The customer agrees to indemnify Augusta Sportswear for the use of such an image or logo on the customized product as ordered by the customer. Augusta Sportswear Brands Customer Care will provide each customer with a licensed logo authorization form to release the rights to use with the customer’s order from.
Augusta Sportswear reserves the right to refuse any order with art deemed inappropriate because of an inappropriate logo or phrase.

Compliance:

The process of stitching decoration or trimming, cut from one fabric piece, to another, to add dimension.

The process of decorating by using a special machine that is programmed to stitch a design combining texture, pattern and color.

Material used beneath the embroidered fabric to provide stability and support.

The process of converting artwork or logos into a series of stitch commands read by an embroidery machine’s computer.

An embroidered design with a finished edge, stitched independent of apparel.

Processes done after the embroidery is completed, including trimming loose threads, removing excess facing or backing, and pressing or steaming to remove puckers and hoop marks.

An embroidered design composed of one or more letters, usually one’s initials or name.

The process of stitching a dense motif over embroidery/craft foam to create a three-dimensional effect.

Threads designed for effects such as shine, glitter, iridescence or thickness. The threads are often made from synthetic materials including rayon, metallic and textured nylon. Mercerized cotton is also often used.

Standard lead times in business days from art approval

• Orders placed over email and not using the preferred order placement method will receive 5 additional days of lead time
• Turbo styles are select cut & sew garments that give you the highest quality and coverage with the fastest lead times. These styles are notated on the builder. Although all Turbo orders using our design templates and vector artwork will get our fastest lead time, please ensure no delay in order entry by placing your order on our FreeStyle builder.
• Custom colors and fonts require additional lead time as addressed below.
• For Turbo styles please allow 1 extra day of lead time for every 100 pcs on an order. A 300 pc order would have 3 additional days of lead time.
• Augusta Sportswear Brands will not be responsible for production delays caused by natural disasters, strikes, labor disputes, war, riots, civil discord, terrorism, US holidays, local Mexico holidays, government actions, customs delays, Fed Ex delays.
• Lead times are based on available capacity and may be adjusted during peak periods.
• Lead time starts from art approval. Supplying artwork in vector format and supplying detailed information around placement, size, and colors will help speed up the process.

We make every effort to ship quickly and accurately. If we make an error we strive to ship replacements within 7 business days from art approval.

For the quickest and most economical order process, please submit artwork in vector format. We accept either .eps, pdf, or .ai files. All other file types can be redrawn but will not be exact match and will extend lead-time.

Art approval is your sign off on the artwork and roster telling us to proceed with an order you have already placed. We do everything possible to ensure order accuracy, but ultimately need your final sign off to produce the garment accurately. It is critical to give the art approval process a thorough review. Lead times do not start until you have provided approval on the artwork, roster, and all relevant order information.

It is important to preview each image during roster entry to ensure that the selections render correctly. This step allows the opportunity to go back and make changes to the design prior to order submission. The customer is responsible for proofing and approving all names and numbers. This includes ensuring font is in desired upper or lower case format. Utilize our online roster form for ease of submission. Please follow roster instructions to ensure correct information is applied to your order.

Mock-ups are requests for artwork without supplying an order. Augusta Sportswear Brands offers free custom mock-ups and logo redraws. In the rare instance that art requires over 3 hours to complete and is not accompanied with an order, you will be charged an additional charge for the time. We will request your approval to move forward before proceeding with the charges. In these instances when you pay for a mock up and come back to place your order we will not charge the custom art fee associated with that order. If you place an order from a mock-up you will still receive the final art with your roster to approve.

Augusta Sportswear brands will accept custom font orders if the live format of the custom font is provided. The order will be considered full custom and longer lead times apply. See details above. Additionally, a per unit upcharge of $6 MSRP will be applied for up to 50 units. Augusta Sportswear pattern fills can be added to both standard and custom fonts. If the garment design uses a standard font and pattern fills are applied, the order will be considered full custom with longer lead times and the $6 MSPR per unit upcharge. If the garment design uses a custom font and pattern fills are applied, garments will only be upcharged $6 MSRP per unit once. Custom fonts or adding a pattern fills to fonts require additional time for large orders. Please add 5 additional days on orders over 75 pieces.

Augusta Sportswear offers a robust color pallet to cover any need. Colors are intended to match each of our brands stock color standards. These colors are calibrated regularly on all equipment. Despite all efforts to perfectly match the color standard, it is impossible to guarantee an exact match from order to order.

Online designs feature RGB values which can vary from one monitor to another. In production, the RGB values are converted to CMYK values for printing. Augusta Sportswear Brands will not be responsible for color variations between online previews and production garments.

We offer PMS color matching as a service. We are unable to guarantee an exact color match, but will utilize a detailed process to ensure the closest match possible. We charge $100.00 MSRP per color to be matched. These orders will require additional lead time to match the color. Please add 5 days to your lead time if you have less than 5 PMS color matches. Please add 10 days if you have 5 or more PMS color matches. Rush service is not available on these orders.

Reorders requiring a PMS color match will not receive a charge, but will require the additional lead time stated above.

We are unable to PMS color match on Russell Athletic styles.

Sublimated reversible garments are a great product to purchase two jerseys for the price of one. Please know that when very light and very dark colors are printed on reverse sides the darker color will show through the light color and will cause colors to be slightly off standard.

All cut and sew sublimated products are shipped directly from Mexico to the United States by International Fed Ex. The customer receives shipments the next business day unless it gets held in customs. Saturday delivery is not available. Augusta Sportswear Brands is not responsible for customs delays.

Please keep in mind when tracking orders on the FedEx website, the website will not show the correct delivery date until orders pass through customs and are in the United States. Once product is in the United States, FedEx should update their tracking information

After art approval orders cannot be cancelled or changed. If you have not approved artwork or need to make a change, please email Augusta Sportswear Brands at customsublimation@hollowayusa.com for art changes and sales@augustasportswear.com for all other changes.

Augusta Sportswear Brands sublimated product is not available for returns. Defective garments will be reviewed on a case by case bases.

All shortages/claims must be made within 10 days of invoice date. We will make every effort to get all shortages replaced and shipped within 7 business days.

COD payments are unavailable for sublimated orders.

Uploading an image or logo constitutes the customer’s consent to give Augusta Sportswear a royalty-free, irrevocable license to use and reproduce such image or logo on customized products as ordered by the customer. The customer agrees to indemnify Augusta Sportswear for the use of such image or logo on the customized product as ordered by the customer. Augusta Sportswear Brands Customer Care will provide each customer with a licensed logo authorization form to release the rights to use with the customer’s order from.

Augusta Sportswear reserves the right to refuse any order with art deemed inappropriate because of an inappropriate logo or phrase.

Compliance: It is the customer’s responsibility to ensure that the uniform they have designed is compliant by consulting the governing body of their state or league.

Sublimated designs will not crack, peel, or fade over time and will last the life span of the fabric. Designs do not wash out. Similar to piece dyed fabric pilling can occur. When pilling occurs the white body fabric can become visible. Below is a list of Sublimation “Do’s and Don’ts”. Following these care instructions will be crucial to the long life of your sublimated garment.

• Augusta Sportswear Brands will not be responsible for uniforms that are damaged due to improper care or maintenance. Failure to follow our specified care instructions will void all guarantees.
• Under no circumstances are sublimated garments to be put through a screen-print dryer or heat press. Dyes will migrate and the design will be ruined.

Any re-sellers (dealers) that are currently an approved CCM Sport Maska dealers are eligible for the program. Interested but not currently a CCM dealer? Click here to determine if you are eligible.

The CCM program will be sold by the CCM Sport Maska sales team on behalf of ASB. Our other brands will be sold by your current ASB sales rep.

Orders for CCM products are placed the same way as other FreeStyle Sublimation products, by using our online FreeStyle Sublimation platform.

Yes. Approved CCM dealers will use their one ASB account to access and order all brands including CCM.

Yes if you are a CCM Sport Maska approved dealer.

Our FreeStyle Sublimation builder is the industry's leading online custom apparel design tool. It allows for the designing and sharing of custom designs in 5 easy steps across all type devices. Click here to see our tutorial on how to use the builder.